RETURN POLICY

Our Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Last Updated: February 16, 2026

Return Period

You have 7 days from the date of delivery to initiate a return for most products. Some products may have different return periods:

Product Category Return Period Condition
Chargers & Cables 7 Days Unused, original packaging
Phone Cases & Covers 7 Days Unused, original packaging
Screen Protectors 3 Days Unopened package only
Headphones & Earphones 7 Days Unused, hygienic condition
Power Banks 7 Days Unused, original packaging
Memory Cards 7 Days Unopened package only
Custom Items Non-Returnable No returns on custom orders
The return period starts from the date your order is delivered.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

Original Packaging

Item must be returned in its original packaging with all tags and accessories

Unused Condition

Product must be unused, unworn, and in the same condition as received

Proof of Purchase

Order number or receipt is required for all returns

Within Return Period

Return request must be initiated within the specified return period

Non-Returnable Items

The following items cannot be returned:

  • Screen protectors that have been opened or applied
  • Customized or personalized items
  • Items with visible damage or wear
  • Products missing serial numbers or UPC
  • Gift cards
  • Downloadable software products
  • Items purchased more than 30 days ago
Note: For hygiene reasons, certain items like earphones and screen protectors may have special return conditions.

Refund Process

Once your return request is approved, the refund process works as follows:

1
Return Request Submitted

You submit a return request through your account or customer support

2
Request Approved (1-2 days)

Our team reviews your request and approves it if all conditions are met

3
Item Pickup (2-3 days)

We schedule a pickup from your address (free of cost)

4
Quality Check (1-2 days)

Returned item undergoes quality inspection at our facility

5
Refund Processed (3-5 days)

Refund is issued to your original payment method or bank account

Total estimated time: 7-12 business days from approval to refund

Bulk Order Returns

For bulk orders (10+ items of the same product):

  • Returns are accepted within the standard 7-day period
  • Refund is calculated based on the average price paid per item
  • If you return items and the remaining quantity drops below the bulk threshold, you still receive the bulk price refund for returned items
  • Bulk discount is applied proportionally to all items, including returns
Example:

You buy 10 chargers @ Rs. 100 each (bulk price, original Rs. 120). Total paid: Rs. 1000.

If you return 4 chargers: Refund = Rs. 400 (Rs. 100 × 4). The remaining 6 chargers are still valued at Rs. 100 each.

Quick Summary

7
Days Return Period
5-7
Days for Refund
  • Free pickup for returns
  • Original payment refund
  • Bank transfer option available
  • Track return status online

How to Return

  1. 1
    Go to Order History

    Find the order in your account

  2. 2
    Click "Return"

    Next to the item you want to return

  3. 3
    Fill Return Form

    Select reason and upload images

  4. 4
    Submit Request

    Wait for approval (1-2 days)

Start a Return

Frequently Asked Questions

We provide free pickup for all eligible returns. You don't need to pay anything.
Refunds are processed within 5-7 business days after we receive the returned item.
Yes, you can request an exchange for a different size/color. The process is the same as return.
Please upload photos of the damage in your return request. We'll prioritize your refund.
Yes, you can return gifts. The refund will be issued as store credit or to the original payment method.
Need More Help?

Our customer support team is here to assist you with any questions about returns.

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